UnderCover Waitress: More Violence at Red Lobster

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Wednesday, August 22, 2012

More Violence at Red Lobster

Hunkering down to write after being quiet for a few days, I was going through my list of ideas when what did I find in my news alerts? Another incident at Red Lobster.

I've mentioned more than once that waitressing is much more dangerous than any reasonable person would think. Last December a Red Lobster waitress was attacked by four women claiming "bad service." Another waitress was recently assaulted by three women at the very same Red Lobster location.

I thought of our good friend, Springs1, when I read about this most recent incident. The bullies' rage was allegedly brought on by the most unreasonable waitress refilling their water glasses too often. I've had this argument with Springs1. She is highly inconsistent; in one breath she complains about waitresses wasting time, in the next breath we are supposed to take the time to ask before refilling water glasses. Springs1, I am holding my faith that you are not the sort to resort to physical violence.

May I take your order?
These three women threw the water glass at the back of the waitress' head. When the server turned around, they hit her in the face with a menu and their hands.

I commend the third parties; it seems that patrons of this fine establishment somehow made sure these three pillars of the community stuck around until the cops arrived. You can see their beautiful mugs here.  The Huffington Post also wrote a short piece about the incident. And an anonymous reader left a comment on an earlier post with this link about the incident. (Thank you!)

The good news is that the waitress was not injured as much as the waitress in the first incident last December. She even declined a trip to the hospital and stayed at work. Her less fortunate colleague had to miss a few days of work to recover after being assaulted by customers last December.

My next waitress uniform is a suit of armor.

EDIT: I read another news story of this incident that specifically stated other restaurant employees prevented the three customers from leaving. Kudos! 

28 comments :

  1. "I've had this argument with Springs1. She is highly inconsistent; in one breath she complains about waitresses wasting time, in the next breath we are supposed to take the time to ask before refilling water glasses."

    Because if I don't want the refill, it's *WASTING TIME* fixing a drink that is unwanted, understand?

    It would be better to ask than to fix let's say 5 drinks and now you have to go put them all back because the 5 people REFUSE the drinks, understand?

    Anyone is STUPID to RISK WASTING TIME fixing unwanted items. Don't you think EVERYONE hates doing something for nothing that they have wasted their time, huh?

    I wouldn't want to do physical labor for nothing. I'd rather ask. Asking takes MUCH, MUCH, MUCH LESS TIME than to fix an unwanted drink.

    "Springs1, I am holding my faith that you are not the sort to resort to physical violence."

    OF COURSE NOT SILLY!! I have NEVER EVEN YELLED AT SERVER, MUCH LESS HURT THEM PHYSICALLY. For one thing, I am a much NICER PERSON than they are to not order for someone by overstepping by placing an order for them I had NO PERMISSION to do. Secondly, if I would yell could get me thrown out and cause a huge scene, who wants that crap when eating out, seriously? Thirdly, by assaulting someone you can get arrested. I don't have a police record of any kind, don't plan on it. I only have ONE TICKET and that was from an at-fault accident. I am not criminal material. As I said before, I still say "thank you" to the servers when they have messed up let's say they forgot my ranch, but most of them don't say they are SORRY though. THAT IS THE GOD'S TRUTH!! I AM NICER THAN THEY ARE TO ME!! I am much more CONSIDERATE by asking for everything at once and most don't even try by not writing things down. I am considerate in that I wouldn't order for someone without their *PERSONAL* CONSENT. It's not my money, I want their money and they are drinking it, so WHO AM I to say what they want to drink or not, huh? That's not my decision to make, it's theirs.

    I just couldn't imagine getting that upset to hit someone. I am not even 100lbs, so you have to realize that I cannot fight someone even if I was that type of person. They'd knock me out with one hit, seriously! Seriously though, I am not that type of mean person. I get them back by not tipping well if they have messed up and/or report them to a manager. Hitting won't solve anybody's problems, it would CREATE problems. Plus, you could be banned from ALL Red Lobster's or even turned away at other restaurants. That's silly to do that over something so trivial. I don't hit people. That's not my thing. I am VERY NICE compared to most servers, because I feel if most were nice, they would APOLOGIZE when they would mess up, which most don't.




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    1. Hi Springs1!

      No, I don't agree with you re: it being a waste of time that a server or busser or SA or whoever walks past with a water jug and refills, but that is not the point. And I am certainly NOT surprised that you are not physically violent -- if you were, I doubt I would be having these conversations with you. :-)

      ***

      Anyway, keep it civil please, guys. I must admit I got a little lazy as I have been extremely busy, and I have not kept up with all of the comment threads on Springs1 posts. I have shut down the ability to add comments to them at least until I can go through and read them carefully. I ask that if you are somebody who does not need to be told the following, just bear with me for a couple of reminders:

      No threats.

      The name-calling gets old. Feel free to argue a point back and forth, but please try not to deteriorate into name-calling. thanks.

      Delete
  2. "No, I don't agree with you re: it being a waste of time that a server or busser or SA or whoever walks past with a water jug and refills,"

    May I ask HOW when it's *******IMPOSSIBLE********** for it to not be wasting time if the customer doesn't want it, huh?

    Anything you do that the customer doesn't want is wasting time for *ALL* customers that this person serves. You could be going to get someone's check or refill at another table instead of pouring me water I don't want. It's TRUE!

    How can you not agree if the customer doesn't want it, huh?

    "Anyway, keep it civil please, guys"

    I am sorry, I just hate when people act like they can't read numbers on a piece of paper and act like a computer is at my table. I find the wrong prices, so can anyone else that sees that piece of paper, which is 99.9% of the time, your server and we all know we order from the advertised prices, the MENU, NOT the computer screen, so that price in the computer is not the correct one, the one on the menu is the correct one since that's the ADVERTISED PRICE.

    It makes me mad that people are not looking at it for what it really is. A wrong price on the check can be caught *BEFORE* the server gives it to the customer and the server can get it fixed from their manager/or their own pocket to give the difference in their own money, ***BEFORE*** it reaches the customer's table. We don't work at these places, but we caught these price differences. What does that tell you? That tells me that a computer isn't at our table and a piece of paper called the "Check or bill" *IS* at our table that is what has to be correct to get a good tip. I am just tired of the lazy and uncaring people of the world that want your money, but don't care about your money. The server's job is to do EVERYTHING in their power and control to PREVENT you from having a problem at your table, which that includes comparing the menu prices to the check prices. It can be done during the time the customer is waiting for items, not even eating even and be fixed. You don't have to wait until the end to fix this type of problem.

    I call people names because it fits. I can't understand how people can't understand COMMON SENSE things like DUH $11.49 doesn't equal $11.99. You can notice this WITHOUT a computer screen just as the customer can, so WHY can't the server? They can, they just don't care about your money(SELFISHNESS) and are TOO LAZY to do the job CORRECTLY. CHARGING the customer correctly is A HUGE PART of getting the tip. Just because you hand me things doesn't mean I have to tip you. It's all about getting things *****CORRECTLY***** to table by at least ******TRYING******* YOUR BEST. The anonymous person on the restaurant spawn page doesn't seem to understand that you can control a wrong price from getting to a customer. There's no computer at our table and *WE* STILL CAUGHT THE ERRORS, so can the PERSON THAT HANDS IT TO US DO THE EXACT SAME AS WE DID(COMPARE THE MENU PRICES TO THE CHECK PRICES). Your money as a server doesn't only matter, OURS DOES TOO just as EQUALLY MATTERS!

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    1. Servers do not have time to look at every single check and compare every single item to the menu to verify that the prices are correct; the computer should always have the right price so that we do not have to waste that kind of time. Obviously if you find a mistake you should bring it to your server's attention or to a manager's attention and they should apologize and fix it, but that's your responsibility, not your server's.

      Also - why are you always so concerned with people wasting time? You have no job and it doesn't seem like you do anything besides go out to eat and post things on the internet, so why are you in such a hurry?

      Delete
    2. Anonymous
      "Servers do not have time to look at every single check and compare every single item to the menu to verify that the prices are correct;"

      So a refill or serving food is MORE IMPORTANT than ****CHARGING**** the customer correctly? NO, its' *****************EQUALLY************** JUST AS IMPORTANT, therefore you *************HAVE TO MAKE TIME FOR IT LAZY! YOU ARE VERY UNCARING AND SELFISH TO JUST CARE ABOUT YOUR MONEY. OUR MONEY COUNTS JUST AS MUST AS YOURS WHETHER YOU WANT TO ADMIT THAT OR NOT, IT'S TRUE!!

      "the computer should always have the right price so that we do not have to waste that kind of time."

      BUT IT DOESN'T THAT'S THE PROBLEM DUHHHH! THAT IS THE PROBLEM, CORPORATE CHANGES THE PRICES AND/OR THE MANAGERS PUT IN THE WRONG PRICES.

      "Obviously if you find a mistake you should bring it to your server's attention or to a manager's attention and they should apologize and fix it, but that's your responsibility, not your server's."

      Let me ask you a question here, ****WHO IS PAYING ********WHO******** HERE AS TO ******WHO******** IS SUPPOSED TO DO WORK AND ******WHO*******ISN'T, HUH?

      It's not my responsibility to double check every price you hand me, that's **************YOURS**************** SINCE I AM **************PAYING YOU TO CHARGE ME CORRECTLY AS PART OF THE TIP I GIVE YOU, DUHHHHHHHHHH!

      I AM NOT SUPPOSED TO HAVE TO DO ******************A GOD DAMN THING***************** SINCE NOBODY IS ******************PAYING***************** ME TO DO SHIT! I AM SUPPOSED TO RELAX AND TRUST THAT MY SERVER *****************CARES**************** ABOUT MY MONEY IN ORDER FOR THEM TO EXPECT ME TO CARE ABOUT ************THEIR MONEY*********** WHEN TIP TIME COMES TO DO THE JOB WITHOUT BEING SO LAZY.

      That's not my responsibility since I am not getting paid to do a job, MY SERVER IS! It's my server's responsibility to notice this ***********BEFORE************ THEY HAND ME ***************ANYTHING************ THAT IS WITHIN THEIR CONTROL TO NOTICE BEFORE THEY HAND IT TO ME WITHOUT TOUCHING FOOD, which numbers is NOT TOUCHING FOOD, so you can notice it.

      IT is ***********NOT***************** THE CUSTOMER'S RESPONSIBILITY TO BABY-SIT YOU ON WHAT YOU ARE CHARGING US as if you are handicapped or illiterate or something. Shouldn't we be able to trust our servers if they want our money, huh?

      It's not my responsibility to bring it to my server's attention since I am not getting paid here, the server is. I am not supposed to have to do *****************WORK***************************. THAT'S ABSURD OF YOU TO SAY!!

      Your server's job is to ***************CHARGE************** YOU CORRECTLY, which means no matter *********WHAT YOU HAVE TO DO TO GET THERE.

      Remember, WHO IS PAYING WHO HERE FOR A JOB!! I am not getting paid so I don't have to do SHIT!!

      I am not supposed to have to find wrong price(it's not a mistake if nobody *TRIED* to find it, is it?), it's a lack of EFFORT on the job not to ********EARN*********** THAT TIP.

      It's not my job as a customer to BABY-SIT YOUR UNCARING, LAZY ASS WHILE I MAKE SURE YOU CARE ABOUT MY MONEY!! THAT'S BS IF YOU TELL ME OTHERWISE AND YOU KNOW IT SINCE YOU WANT *MY* MONEY, I DON'T WANT *YOUR* MONEY, so I am not at the mercy of your money. YOU are at the mercy of *MY* money, so you are supposed to **********EARN*********** THAT TIP, NOT PUT IT ON THE CUSTOMER TO DO. THAT'S VERY LAZY AND UNCARING, VERY LAZY. You are putting the job on the customer. Customers don't have jobs when they are dining out, they are the customer there to relax and not do SHIT!! The job of checking the prices is initially the manager and then the server. The customer has NO JOB OF DOING THIS since they aren't getting *********PAID************ TO DO IT, UNDERSTAND, but **********YOU ARE GETTING PAID***********, UNDERSTAND WHY IT'S NOT OUR RESPONSIBILITY, HUH?

      Continued next posts:

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    3. Anonymous Continued:

      "Also - why are you always so concerned with people wasting time?"

      Because it's *MY* TIME AT TIMES THEY ARE WASTING, that's why. Getting an unwanted item is wasting my time and other innocent customer's time as well. WHY do I have to explain such COMMON SENSE things to you, huh?

      "it doesn't seem like you do anything besides go out to eat and post things on the internet, so why are you in such a hurry?"

      WHY NOT? It's not your money. I don't care if I don't have nothing to do after, the fact that MY TIME SHOULD BE HOW *I* WANT IT, NOT how OTHERS WANT IT, UNDERSTAND? This is money I am paying there for *MY* time there, so I should get it how *I* personally want that time spent. It has to do with as well I don't like someone controlling me.

      Delete
    4. Anonymous
      Another thing:

      ANYTHING YOU ********HAND********** ME HAS TO BE CORRECT TO GET A GOOD TIP AS FAR AS ANYTHING YOU CAN CONTROL(which prices YOU CAN).

      Delete
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    6. Anonymous
      "the computer should always have the right price so that we do not have to waste that kind of time."

      I have had the manager not change the prices even when I told the manager. I got overcharged on the same items 4 different times and they ALL could have been prevented from the person that gave me the check(server or bartender).

      I had 2 different times, 2 different years wrong prices at Outback.

      I had a wrong price at Hooter's, Fox and Hound, and many other restaurants we have here locally as well. We also on a vacation, had one at a fine dining restaurant of $2 even. Same vacation, went to get a dessert and drinks at a mexican restaurant, the dessert was a quarter over the price. I have also caught undercharges as well at some places even.

      IT DOES HAPPEN. I had at a restaurant that closed down(I am not surprised) that the manager wrote on a chalk board a price and it didn't match the check price. It's still was the waitress's fault, because *SHE* handed us the check, so she saw it LAST.

      STOP SAYING you should trust the computer when you shouldn't trust anyone or anything if you don't truly HAVE TO. That's LAZY AND STUPID OF ANYONE!!

      Delete
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    8. Anonymous
      You CRAZY if you think it's my job to do "WORK"!! It's *NOT* my job to do anything since I am *NOT* GETTING PAID TO DO IT. I am not supposed to have to compare the menu prices to the check prices. That's INSANE of you to say this when I am NOT getting PAID and you want *MY* MONEY, so in order to get it, you have to do the FULL JOB of FINDING any problems that you can notice without touching food that are in your full control of finding and getting someone to correct them ******BEFORE***********you hand me the item. So if I have a wrong side dish, you get the expeditor to correct it *BEFORE* you hand me my plate, well WHY a CHECK is ************ANY DIFFERENTLY******** HANDLED, HUH? You find a problem, get the manager to fix it, and then the customer doesn't get the problem. That's what A GOOD PORTION of the tip is for, for CORRECTNESS of things at the table. As I said before, you can notice wrong prices during the times the person is waiting for the items even or during the times they are eating if you want to wait that long even. There's no reason to wait until the end when the customer ask for their check.

      Delete
    9. Anonymous
      WHY do you feel your job is to only care about food and drinks, but not about the customer's check being right or not, huh?

      Service is the ***********ENTIRE SERVICE************** and it's not on *US* to check each price since we aren't getting paid, *YOU* ARE AND WANT OUR MONEY, so that's on **********YOU************** to check it. QUIT BEING LAZY AND UNCARING!!

      YOU HAVE TIME IF YOU WANT TO MAKE THE TIME. If you have time to buss a table, you have TIME. Overcharging a customer is more important than cleaning up that can done later, the customer comes BEFORE bussing a table or restocking. I know A LOT of servers that have time to ******CHIT CHAT***********, which if you have time to do that, you have time to check the prices. QUIT MAKING EXCUSES! YOU HAVE TIME IF YOU MAKE THE TIME. MY FOOD AND DRINKS AS JUST AS IMPORTANT AS MY MONEY BEING CORRECT.

      The drink you bring to the table has to be correct, the food has to be correct as long as you can notice it without touching the food assuming you put in the order correctly, and the check also has to be correct. WHY do you feel that part doesn't matter? You are getting *******PAID********* TO CHECK THINGS BEFORE YOU HAND THEM OVER! *YOU* ARE RESPONSIBLE FOR WHAT TIP YOU EARN. You aren't earning a tip by putting the job on the customer.

      Delete
    10. Anonymous
      "the computer should always have the right price so that we do not have to waste that kind of time."

      I have had the manager not change the prices even when I told the manager. I got overcharged on the same items 4 different times and they ALL could have been prevented from the person that gave me the check(server or bartender).

      I had 2 different times, 2 different years wrong prices at Outback.

      I had a wrong price at Hooter's, Fox and Hound, and many other restaurants we have here locally as well. We also on a vacation, had one at a fine dining restaurant of $2 even. Same vacation, went to get a dessert and drinks at a mexican restaurant, the dessert was a quarter over the price. I have also caught undercharges as well at some places even.

      IT DOES HAPPEN. I had at a restaurant that closed down(I am not surprised) that the manager wrote on a chalk board a price and it didn't match the check price. It's still was the waitress's fault, because *SHE* handed us the check, so she saw it LAST.

      STOP SAYING you should trust the computer when you shouldn't trust anyone or anything if you don't truly HAVE TO.

      Delete
    11. Holy freaking cow, I cannot believe I sparked this long of a response. This is the most ridiculous thing I have ever seen and I hope you realize that I'm not planning on reading much of it. I've never had anyone complain about an incorrect price on a check I've given them, nor have I ever received a check with an incorrect price, so I honestly just don't get what the big deal is. Just one thing:

      ANYTHING YOU ********HAND********** ME HAS TO BE CORRECT TO GET A GOOD TIP AS FAR AS ANYTHING YOU CAN CONTROL(which prices YOU CAN)."

      Actually I can't control the prices; if the price in the computer is wrong, there is nothing I can do to change it, and I am usually the only waitress working as it is a very small restaurant. There is very rarely a manager there to change the price, so you'd be out of luck.

      Also, you say that charging the right price and giving people their food are equally important, but I'd much rather get my food faster and pay 10 cents more than the menu price states than sit around waiting for my server to compare every tables' checks to the menu price.

      Delete
  3. I thought she was banned. Can I get you some ranch dressing?

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    1. Lol. I didn't ban her from here, but I believe Springs1 does get thrown out of forums on occasion.

      Delete
  4. Actually, I see a common waitress theme here: we have no power but get blamed for everything. We don't set the prices. We are told what we can and can not do for customers. I have noticed incorrect prices in the computer. Usually, this means I have to alert a manager. And the manager has to look up how to change the item in the computer. (I have worked with both the computer-illiterate and the computer-literate.) When the manager shoulders the blame to the customer, we may be off the hook. But the bottom line is that (in most establishments) the waitresses can not change prices in POS systems. And all checks go through the POS system, so we can't just change your bill by hand. When there is a problem, everybody waits to get it fixed, and somehow, it is the waitress' fault.

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    1. under cover
      "We don't set the prices."

      What does that have to do with noticing for example $11.99 isn't $11.49, huh?

      "But the bottom line is that (in most establishments) the waitresses can not change prices in POS systems. so we can't just change your bill by hand."

      I KNOW THIS ALREADY, DUHH!! I have seen the managers change my check amount at the end and it's not EVER the price they change. WHY you think that kept happening over and over at one restaurant we have hear called Copeland's? The GM just took off the dollar that we were overcharged at the end. He NEVER ONCE FIXED the pricing issue. They usually take it off the end and NOT change the actual price. THAT is what ends up happening. Like when we were overcharged at Outback, they took off $1.00 at the end for the $1.00 difference between my husband's entrée that he ordered AS IT CAME EXACTLY that was on the menu $12.99, but we were charged $13.99. The manager didn't change the price right when we told the waitress about this, understand?

      You also do realize right, that you can hand the person the difference in price with your *OWN PERSONAL MONEY*, RIGHT if the manager doesn't want to change it?

      If you KNOWINGLY overcharge a customer, then you are just as much of a thief as they are.

      "We are told what we can and can not do for customers."

      But you aren't doing it for the customer honestly, you are doing it for your *TIP*, DUHHH!! Caring about someone else's money has to do with YOUR INCOME getting affected by not noticing this.

      "When the manager shoulders the blame to the customer, we may be off the hook."

      NO, you aren't, because I REPORT THAT SHIT! You aren't off the hook when it keeps happening, especially to the same party over and over again. You aren't off the hook with the customer.

      "everybody waits to get it fixed,"

      NO, there wouldn't be a wait if you found the error *BEFORE* I even GOT MY FOOD OR BAR DRINKS, DUHHH! OR even during the time I am EATING OR DRINKING THE DRINKS. NOBODY WILL WAIT IF YOU DO IT THE WAY I AM SAYING!!

      Think of it this way, since it was an entrée at Outback, our waitress could have noticed this *********BEFORE*************WE RECEIVED OUR FOOD AND GOTTEN A MANAGER TO FIX IT *************BEFORE************ WE RECEIVED OUR FOOD therefore, we wouldn't have known about it except for if it was only fixed at the end of our check with the dollar off.

      "somehow, it is the waitress' fault."

      IT IS that you didn't notice this WAYYYYY BEFORE CHECK TIME! I mean even if someone orders let's say a dessert and the check, you could have check those other prices WAYYYY A LONG TIME AGO WAYYYY BEFORE THIS PERSON EVEN FINISHED EATING THEIR MEALS even. If the person wants the check without dessert, you would have checked this when you rung it up, NOT WAITING!! That really makes me want to call you a name, but I am refraining. I think anyone would be dumb to wait until the end for something like that. THAT delay would be the server's fault that you waited to check this and you *COULD* have check it a long time ago like when you put the order into the computer.

      "But the bottom line is that (in most establishments) the waitresses can not change prices in POS systems."

      Changing the price has **************ZERO**************** TO DO WITH OUR SERVER FINDING THE WRONG PRICE, getting the MANAGER to fix it **********BEFORE************* THEY GIVE US THE CHECK AND YOU KNOW IT!1

      It doesn't matter if you can't change the price. Don't you*********UNDERSTAND THIS*************??? SERIOUSLY, THAT DOESN'T MATTER.

      WE can't change the price either, but we sure as hell can ********************FIND IT***************, SO WHY CAN'T YOU*********, HUH? Seriously, this doesn't matter that you can't change it. Get a manager to fix it WELL BEFORE CHECK TIME and that way, the customers don't have a delay in leaving.


      Delete
    2. If it keeps happening at one restaurant, then those people are either incompetent or stealing on purpose.

      Actually, in many POS systems we don't see the price charged until we print the check. And we don't print the check until the end of your meal because you might order an additional item, such as a drink or dessert. Printing unnecessary checks is a waste of both paper and time that could be spent helping another table. Now, you will scream that I am being uncaring to you, but if you were at that other table you would scream that I was not catering to you quickly enough because I was printing out an unnecessary check too early.

      Springs1, think about what you just said: You expect the least powerful laborer to give you a dollar out of her personal money? You want the waitress to fix the manager's and owner's mistake? Not only is that grossly unfair, you seem to contradict yourself by saying that we would make more money by paying customers for restaurant mistakes. I understand that you are implying if I give you my dollar out of my personal money, you will then give me a bigger tip. But no waitress is going to take that risk, and rightly so.

      It would be completely illegal for any business owner to expect and employee to fund his mistake out of her own pocket. Dine and dash is an example of restaurant owners' overstepping their bounds and trying to get waitress' to pay for customer theft.

      Delete
    3. under cover
      "Actually, in many POS systems we don't see the price charged until we print the check. And we don't print the check until the end of your meal because you might order an additional item, such as a drink or dessert. Printing unnecessary checks is a waste of both paper and time that could be spent helping another table."

      But if you have time to chit chat, buss tables, and restock, you have time to do this and it's not a waste to try to prevent an overcharge.

      "but if you were at that other table you would scream that I was not catering to you quickly enough because I was printing out an unnecessary check too early."

      NO, I WOULDN'T, because I go by **********TURNS*********AND WHAT IS *************FAIR********* AS WELL AS MORALLY RIGHT! YOU KNOW WHAT I AM SAYING IS THE TRUTH!!

      I wait my turn.

      "You expect the least powerful laborer to give you a dollar out of her personal money?"

      YES, if you want MY PERSONAL MONEY, WHY WOULDN'T I? Seriously, WHY is YOUR MONEY HOLIER THAN THOU AND MINE IS DIRT?

      You aren't the least powerful labor. The least powerful labor are bussers and hostess. They aren't doing as much hard physical labor as servers and you KNOW IT!!

      "You want the waitress to fix the manager's and owner's mistake?"

      It's not an owner and manager's mistake once you************HAND**************** IT OVER TO US, then it becomes **********************YOUR ERROR**********!! NO, it's not a mistake, because you didn't **************TRY************* TO PREVENT IT, it's a lack of ***********EFFORT******** to prevent problems like that that you can control.

      "Not only is that grossly unfair,"

      HOW THE HELL IS IT UNFAIR TO ACT LIKE YOU SHOULD CARE ABOUT OUR MONEY IF YOU WANT US TO CARE JUST AS MUCH ABOUT YOURS, HUH?

      It's GROSSLY UNFAIR FOR YOU TO ONLY CARE ABOUT YOUR MONEY. (********************THAT**********************) IS WHAT IS UNFAIR!!

      HOW is it unfair to think our servers are going to care about what amount they charge us that they are going to do the ***************JOB FULLY************** TO CHARGE US CORRECTLY TO DO THE JOB CORRECTLY AS MUCH AS THEY POSSIBLY CAN CONTROL?

      "you seem to contradict yourself by saying that we would make more money by paying customers for restaurant mistakes."

      HOW? I don't understand what you are saying? First off, it's not a "restaurant mistake", it's a ******SERVER MISTAKE********** unless they don't hand you the check, then it would be whoever handed me the check. Secondly, you would make more money. Let's say the bill is $40, but it was supposed to be $38. The tip would have been based off of $40 and not $38, thus giving you a bigger tip *********UNFAIRLY SO************** not only because it's you didn't find it before me, but because it's a BIGGER CHECK AMOUNT.

      "I understand that you are implying if I give you my dollar out of my personal money, you will then give me a bigger tip. But no waitress is going to take that risk, and rightly so."

      SEE HOW ***********SELFISH*************** YOU ARE? I would do it and I don't care about losing my dollar, because I'd do the "MORALLY RIGHT THING" for my customer. Now, if they stiffed me anyway and they thought I did well otherwise, that's the chance I would take. I am NOT UNCARING LIKE YOU ARE!! YOU JUST PROVEN YOURSELF SELFISH AND UNCARING!!

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  5. under cover
    "It would be completely illegal for any business owner to expect and employee to fund his mistake out of her own pocket."

    They did it to me at the donut shop/diner when my register was short after the leeway they gave us of either $2 or $3 over. They took it out of our check. Also, another place I worked at(an office), the toilet needed a plumber, they took $10 out of everyone's paid check.

    One of the times at the donut shop, I owed $80, another time I owed $24.96. Those are just SOME of the times I messed up. I don't know the time it was $80(it was originally $100 short, but they found some of it with the other shifts) someone that stole or it was me that actually made the error, but they DID Take it out of my check.

    Also, a waitress that worked at Applebee's that was a co-worker of mine that was training me briefly told me that her manager made her pay for a WALK OUT.

    Sorry, but you have NO IDEA OF WHAT YOU ARE TALKING ABOUT!! IT HAPPENS ALL OVER!!

    "Dine and dash is an example of restaurant owners' overstepping their bounds and trying to get waitress' to pay for customer theft."

    And as I said above, it HAPPENS!

    The thing is, when you have a wrong price, it's not a manager error, it's a **************SERVER********** ERROR, so the ************SERVER************** SHOULD BE PAYING OUT OF THEIR OWN POCKET AS I DID! I did it, other people should too! It's only fair!! WHY should the owner have to pay for your mess-ups, huh? I think that's wrong that they should. They would go out of business if they had to comp everyone's meal for example.

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  6. under cover
    "rightly so."

    You said "rightly so", NO, it's not "rightly so", because it's not your money to have rights to it. "Rightfully so" would be getting it fixed *BEFORE* you hand it to us to care about our money if you want and *EXPECT* us to care about your money. I am glad the times we gave low tips to stiffs for this. We should have given stiffs to all for people like you that want to be SO SELFISH ABOUT YOUR MONEY that it's ONLY THE IMPORTANT MONEY.

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  7. under cover
    "Printing unnecessary checks is a waste of both paper and time that could be spent helping another table."

    I want to add, I see it *********ALL THE TIME*********** when servers bring you the check without asking first off printing it for nothing when we have sent them back.

    Secondly, a lot of times they keep it in their apron pocket. 2 weeks ago I went to Red Lobster, the waitress had even wasted time writing "thank you" on the back of the original check, because she put the check holder down for me to give her my coupon I had, so you see, she printed out the check BEFOREHAND.

    YOU DON'T KNOW WTH YOU ARE TALKING ABOUT WITH THIS ISSUE!

    SERVERS DO IT ALL THE TIME!! Especially at places like Denny's or IHOP.

    There have been a number of servers that have tried to predict it was check time before we wanted the check or even if they guessed right, they were just lucky to have guessed correctly.

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  8. under cover
    "Printing unnecessary checks is a waste of both paper and time that could be spent helping another table."

    I remember this one time at Outback when the waiter brought our check while eating a dessert when I wanted to order another margarita. He wasted time bringing us the check and printing it out. He guessed WRONG! He didn't even apologize for doing something wrong even.

    Another time at a restaurant for example, I asked for a box, the waitress brings the check. This has happened a NUMBER of times. Those times we wanted to order other things.

    Servers do this all the time. You don't know WHAT THE HECK YOU ARE TALKING ABOUT!!

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  9. under cover
    "Dine and dash is an example of restaurant owners' overstepping their bounds and trying to get waitress' to pay for customer theft."

    This one is different, because that's the *CUSTOMER* refusing to pay, so NO I don't think you should have to pay unless you are intentionally not making an EFFORT to charge the customer such as once a man(this was back in 1999 or so) was a pay phone which before he went to the phone he ordered a muffin and a milk. He left without paying. I went OUTSIDE to get the money and actually ended up making a little tip out of it with the change he didn't want. *********THAT******** is what should happen if you happen to be there and notice someone is leaving you should stop them and if you just let it go and don't care, then I do think you should pay, because that's just being as much of a thief as the customer is. Like if I would have let that man have his muffin and milk without paying, I would have been a thief as well.

    So my point of this post is that I wouldn't expect a manager to make a server pay for a walk out UNLESS they INTENTIONALLY LET THEM walk out without paying. I think that's only fair.

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  10. under cover
    "Actually, I see a common waitress theme here: we have no power but get blamed for everything."

    But you HAVE to POWER over the wrong price from getting to our table from getting it fixed from your manager or even giving money out of your own pocket, so QUIT LYING TO THE PUBLIC!! IF WE CAN SEE IT, SO CAN YOU AND GET IT FIXED FROM THE MANAGER *BEFORE* WE GET IT, NOT AFTER! AFTER IS TOO LATE, because we had to do your job for you, don't you get that or what? If you can get the check fixed after we tell you the problem, you can get it fixed *BEFORE* we get it as well. NO EXCUSES. As I said before, printing the check ahead of time happens A LOT OF TIMES AT RESTAURANTS, MORE THAN YOU WANT TO ADMIT THE TRUTH!!

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  11. I've been thinking, along more general lines, that one of the underlying things behind behavior like this incident in the first place is an inability to show respect and consideration to others.

    @Springs: get help. You obviously need it.

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    Replies
    1. Admit what? That you keep returning to the same restaurants with wrong charges.....if they always have to correct your ticket then how is it a server issue?
      The company and managers set and or input the pricing, servers have NO WAY to correct prices in the POS, because they have no over ride authority, get it...............servers not in control over what you want us to be responsible for, and it's not like need a penny take a penny pile, you want a whole dollar, next thing you will want is for us to pay you to return and torture us.
      How about this, we pay you to stay away! I think we all would agree, that is a cause we could all get behind.
      AND WHAT PART OF THE SYSTEM, THE PRICE, IN THE POS, HAS TO BE ADJUSTED, DON'T YOU UNDERSTAND?
      So this should be your new job, go into restaurants and eat, see if the pricing is correct and if not go back to your office and fix it, create a position and a company and get your fifty cents, and dollars, from the restaurants you consult. And then you will be happy to pay more so you call bill them for your positive audit!
      And then you will go away!
      Thanks for the hours of crap we have to filter though, and wasting our time, endlessly, and not informatively.
      We know how to do our job, and can only do what we are allowed to do, if we loose money at the end of the night because someone like you got us all nuts over fifty cent.....then thanks for that as well, most of us want to get it correct the first time, so people like you leave quicker.
      Plus if we tried to correct the money thing ourselves depending how one went about it, could be construed as stealing and then we would get fired, and bad cash handling .............fired. So this big deal your making may give managers cause to fire us for having you!
      Because another thing you are unaware of, is the computer keeps records, of what you ring, when you ring it, how much you sell, average table turns, and much much much............
      BUT THE POINT I'M MAKE HERE IS COMPS AND VOIDS, AND SINCE WE DIDN'T INPUT THE PRICE NOR MAKE THE PRICING, NOR CAN WE CHANGE THE PRICE, THE MANAGER IS THE ONLY ONE, AND YOU SAID THEY CREDIT YOU A DOLLAR, BECAUSE THEY CAN'T CHANGE THE PRICE WITHOUT DOING A VOID, OR A COMP.
      You don't get it people are getting fired for petty shit, some of that petty shit being yours. If my comps or voids where high or had a difficult manager I may just give that dollar so the computer wouldn't put me into a high percentage of bad qualities which are out of my control to begin with.
      You don't understand and you never will, people like you who have never done what we do everyday, and could never do what we do everyday, because of the list, well add one to your list not capable! Because if you haven't gotten this by now you wouldn't make it a week, even if we greeting all your tables, watched all your tables, while you when in the bathroom, and even if someone was there to ring in all your orders and check it for you, for errors, and cash them out. You would be out of there the first time you came in contact with your own kind. Don't worry your personal assistant will turn in your slips, clean your tables, do your side work, and keep you tips, since they did all the work.
      Yes and we should have the power to ask people to leave and trespass them if they return.
      We could take a vote, and see how it shakes loose.
      Who wants to wait on Springs1??????????????????

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