UnderCover Waitress: Unfriendly Manager

Friday, October 14, 2011

Unfriendly Manager

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Single mother of a 2 year old child, Tara Walsh was never officially given notice that the restaurant in which she worked was closing. Corporate headquarters of Friendly's restaurant chain and local management all knew that the workers were about to be unemployed. They chose to keep this a secret.

Harsha Agadi, chairman and CEO of Friendly’s, seemed to feel that the treatment of workers was appropriate:

"The number one focus is the customer and we didn’t want any disruption to the customer experience so we planned a closure at the end of Tuesday to finish this as smoothly as possible."

So, Agadi wanted to pretend that his company was not filing Chapter 11 Bankruptcy. He chose to lie to his waitresses and rob them of the common courtesy and much-needed time to look for other employment. All this so that he could keep up the guise for customers, because of course, no waitress is professional enough to serve her customers well and look for other employment before or after the shift.

Agadi should be ashamed of his highly offensive attitude and treatment of workers. Responsible adults should be told when their job status is changing. Agadi used deceit and manipulation to avoid the remote possibility that a waitress might seem distracted or need to miss a shift to start a new job.

Does Agadi truly believe that waitresses (and perhaps the rest of the working class) have not the maturity nor integrity to control their emotions and do their jobs during the last two weeks? He used human beings like so many pieces of nose tissue: he used them until they were shredded and useless, then threw them away like so many pieces of garbage. There ought to be a law about an employer's duty to notify an employee about known changes that will result in job loss.

Tara Walsh is the 99 Percent


  1. God that is terrible! There ought to be a change in the law so this sort of thing doesn't happen. After all, an employee has to give notice if they want to leave the company and is expected to act professionally and carry on doing their job until their last shift.

    Absolutely appalling.

  2. I'm with you, maxi. And nobody is talking about it -- everybody is searching about the latest waitress posting pictures of bad tip receipts. This type of treatment of workers is a travesty.

  3. is there any way that the staff can sue for not being told? this is one of those times i would definitely be in a lawyers office seeing what actions i can take against them.

  4. Hi, A. The short answer is, "No." The long answer includes an explanation of how businesses protect themselves before filing for bankruptcy. As a result of your question, I have started looking into these issues and am planning on writing a post for sometime this coming week. Thanks for the thought-provoking question.


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