UnderCover Waitress: Manipulation and Entitlement

Thursday, October 13, 2011

Manipulation and Entitlement

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Have been over-extended, and the funny thing is I wanted to get this post up a day or two ago, which is coincidentally the same day that Dine In Or Take Out linked to me.

Anyway, You Had To Be A Big Shot is hysterical. I won't give it away, go give it a read.

The post did bring to mind a rather memorable table. The "gentleman" had eaten in our restaurant before and complained bitterly about the service my colleague had offered. I doubt she did anything egregious; he complained that, after opening his bottle of wine and pouring his glass at the table, she did not make a point of returning to keep refilling his glass.

Now, I make a point of doing that when I can, and some people prefer to control the amount of wine that gets put in their glass. What this guy wanted was free stuff. So, he kept contacting us until the manager agreed to offer him something for free on his next visit.

I'm known for getting surly customers to admit they had a good time, so I was a shoe-in choice for waitress to wait on this guy. I actually enjoy the challenge. I gave him 5-star service. Predictably, he was a poor tipper. To the best of my knowledge, we never saw him again. And, we don't mind.


  1. Thanks for the shout out with the link - are you sure we aren't writing about the same person ;)

  2. Hmmm... maybe. If he tipped poorly, more likely. lol


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