UnderCover Waitress: The Managed Heart

Wednesday, February 23, 2011

The Managed Heart

If you enjoyed yesterday's post about the health problems associated with fake smiling and pretending to be happy at work, you may enjoy one of my favorite books, "The Managed Heart." Among other things, Hochschild writes about the plight of Delta Airline stewardesses in the early '80s. Their physical appearance and weight were critiqued as part of their jobs, and they were required to wear high heels while on their feet on an airplane. More like geishas than safety officers, stewardesses continue to be seen today as waitresses and entertainers rather than authority figures. Twentieth anniversary edition of this work is as relevant today as it was when it was first written.






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